Frequently Asked Questions

Can you direct bill my insurance company?

We direct bill most major insurance companies in order to make billing more convenient for you. We treat motor vehicle claims and work injury claims.

Do I need to be referred by my doctor?

Physiotherapy is considered a front line of care in Alberta and you do not need to see your doctor first. Most insurance companies do not require a referral before treatment, however, it is best that you check with them prior to your first visit if you have concerns, as some companies do require the referral.

What should I wear?

For a back or lower body injury, shorts are recommended and a tank top or sports bra. For an upper body injury including neck and upper back, a tank top or sports bra is recommended. For pelvic health patients, loose-fitting clothing will be best.

What should I expect during my initial visit?

To initiate a program of therapy, the therapist will do a thorough examination of the patient. This will include a patient history and selecting and performing specific tests and measurements to obtain data and information on your condition. Your therapist will develop a personalized treatment plan for you and discuss your road to recovery.

Where do I park?

There is parking in the alley beside the clinic, or there are two large parking lots in downtown Canmore that are located within a block distance.